FREQUENTLY ASKED QUESTIONS
Online Safety Training Courses

How do I get certified with your online mobile equipment training (i.e. fork lift, aerial lift, skid steer, excavator, etc)?
All our mobile equipment online certification courses are CSA approved training courses which is a OHS regulation requirement for each province across Canada. OHS regulations in all provinces across Canada follow the CSA standards for mobile equipment operation. Upon successful completion of any of our mobile equipment online courses, a certificate of completion will be available to download and print immediately. You will receive your complete and full certification after the theory portion of the course. 

However in order to finalize your certification, a practical evaluation needs to be completed at some point. So how is this done through an online course? It's quite easy actually. Once you complete the theory portion of the course, a practical evaluation checklist will be provided to you to download. You will provide this checklist to any supervisor across Canada (i.e. your current employer or future employer) and he/she can provide you with the practical evaluation (instructions are provided on how to do so and so is a complete easy to follow checklist). Once the practical portion of the course is completed by your Supervisor - keep the completed and signed checklist with you for record keeping. The practical evaluation should take no more than 30 to 35 minutes.

Here is a complete list of CSA approved mobile equipment online certification courses we offer:

FORK LIFT OPERATOR
BOOM LIFT AND MAN LIFT OPERATOR
SCISSOR LIFT OPERATOR
SKID STEER OPERATOR
TELEHANDLER OPERATOR
EXCAVATOR OPERATOR
FRONT END LOADER OPERATOR
BUCKET TRUCK OPERATOR
DUMP TRUCK OPERATOR

Are Western Health and Safety Consulting's online safety courses compliant in BC? 
Yes all our courses are up to date with the latest CSA standards and BC Provincial Occupational Health and Safety Regulations. As standards and regulations change we continuously update our courses accordingly. 

Does Western Health and Safety Consulting offer classroom based training courses with an instructor?
Yes, we do offer classroom courses which are conducted by a qualified instructor.

All our classroom training courses are conducted via web training using the ZOOM platform. Each student will either require access to a PC with strong internet connection or you can situate the students in a classroom and project us from a TV/Projector. We require a minimum of 6 participants per course. Further discounts will be applied for courses with more than 6 participants attending. All 8 hour courses come with 2 x 15 minutes breaks and a 30 minute lunch break. All 4 hour courses come with 1 x 15 minute break. Course time lengths can be reduced at the request of the client.

View a complete directory of our classroom safety training courses HERE. Pricing for classroom courses differ from online training pricing. CONTACT US for a quote.

Is it safe for customers to purchase your online safety courses directly from your website?
We take the utmost precautions to protect your information. When you submit sensitive information via our website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

​To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you. This information is used to process your orders in a secure manner, to keep you updated on your orders and to personalize your shopping experience.

How do I order a single or numerous courses from your online platform?
Please view the following video:

Can I pay for the online safety course(s) over the phone?
Yes, but only for large groups. We also do provide further group discounts for 25 or more participants. Even though our online purchasing system is a very secure platform, you do have the option of paying for your course over the phone.

What forms of payment do you accept?
If you purchase your course(s) through our website purchasing platform, we can only accept credit card payment. We accept the following credit cards: Visa, Mastercard, American Express, Discover and JCB. We also accept credit card payments over the phone for 25 or more participants.

I don't have time to finish my course today, can I leave and come back to complete my course?
Yes, can you leave your course at anytime without worrying about losing your progress. The study material provided to you is in PDF digital format. We recommend you save the downloads to your PC at the time of purchase.

Upon completion of the course, can the course certificates be printed?
Yes, when you pass your final exam successfully, you can download and print your certificate immediately.

What kind of computer do I need to take your online courses?
To take our courses, we recommend using the latest version of your favorite browser (Internet Explorer, Mozilla Firefox or Google Chrome) on your PC or Mac computer. You will also need access to a printer, as your certificate can be printed upon successful course completion, and there are resource documents you may wish to print before you begin your course.

Do I have to take an exam at the end of the online course?
Yes.  All of our courses are competency-centered, meaning that learners must complete an assessment(s) of some type (i.e. Exam) in order to demonstrate an adequate level of understanding of the topics presented throughout the course.  This provides a tremendous level of due diligence which is required to ensure that reasonable precautions are taken for the safety and health of the learner. 

What if I fail or don't do well on the exam?
A mark of 80% must be achieved in order to receive a certificate of completion. Participants are able to repeat the course up to three times in efforts to achieve the pass mark. So in reality, no one ever fails a course.

Do you provide group discounts for businesses?
Yes, group discounts are available for groups of 25 or more. Please EMAIL US prior to your purchase to receive your discounted price.

Do the online course certificates have an expiry date?
Yes, all of our online courses are valid for up to 2 or 3 years depending on the course. You will need to retake the course after a 2 or 3 year period.

What is your refund policy?
Online course refunds will be accepted up to ninety (90) calendar days from the date of purchase. All refunds will be returned to the original card used to make the purchase.

Who do I contact if I need assistance with online registration or payment?
Contact CUSTOM SUPPORT [email protected]